Privacy Policy

This Privacy Policy explains how Tax Prep Helpline ("Tax Prep Helpline," "we," "us," or "our") collects, uses, and shares information when you visit taxprephelpline.com or contact us. This is editable placeholder copy intended to be reviewed and finalized by qualified legal counsel before launch.

1. Information We Collect

We collect the following categories of information:

• Lead form data. Information you provide through our contact and lead forms, such as your name, phone number, email address, ZIP code, the tax service you're interested in, and any details you choose to share about your situation.
• Analytics and cookies. Information collected automatically through cookies and similar technologies, including your IP address, browser type, device information, pages visited, and how you interact with our site.
• Attribution parameters. Marketing and referral data such as UTM parameters (source, medium, campaign, term, content), click identifiers (for example, gclid and fbclid), the referring URL, and the page you submitted from.

2. How We Use Your Information

We use the information we collect for internal purposes only, including to:

• Contact you about tax services in response to your request;
• Understand your needs and connect you with appropriate tax help;
• Operate, maintain, and improve our website and services;
• Measure the performance of our marketing; and
• Comply with legal obligations and protect against fraud or misuse.

We do not sell your personal information. We use it internally to contact you about tax services and to operate our business.

3. How We Share Information

We may share your information with service providers who help us operate our website and communicate with you (for example, hosting, analytics, and customer-communication vendors), and with experienced tax help we connect you with at your request. We may also disclose information when required by law or to protect our rights. We do not sell your personal information to third parties.

4. Cookies and Analytics

We use cookies and analytics tools to understand how visitors use our site and to improve your experience. You can control cookies through your browser settings. Disabling cookies may affect how parts of the site function.

5. Data Retention

We retain your information for as long as necessary to provide our services, respond to your requests, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

6. Your Choices and Opt-Out

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails, replying STOP to text messages, or contacting us at [email protected]. You may also request that we access, correct, or delete your personal information by emailing the same address.

7. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, to request access to or deletion of that information, to correct inaccurate information, and to not be discriminated against for exercising these rights.

Do Not Sell or Share My Personal Information

We do not sell or share your personal information as those terms are defined under California law. If our practices change, you will be able to exercise your right to opt out of the sale or sharing of your personal information. To make a request or ask a question about your California privacy rights, email us at [email protected] with the subject line "Do Not Sell or Share My Personal Information."

8. Children's Privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the site after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at [email protected] or by mail at Tax Prep Helpline, 123 Main St, Suite 100, Your City, ST 00000.